Mazda Service Center in New Braunfels, TX
Service -New Braunfels Hours
830-627-3697
| Monday | 7:00 am - 6:00 pm |
| Tuesday | 7:00 am - 6:00 pm |
| Wednesday | 7:00 am - 6:00 pm |
| Thursday | 7:00 am - 6:00 pm |
| Friday | 7:00 am - 6:00 pm |
| Saturday | 7:00 am - 6:00 pm |
| Sunday | Closed |
Testimonials
“ My wife and I recently purchased a CX-50 from World Car Mazda and had a great experience. Johnny was professional, helpful, and answered all of our questions throughout the process. He made the purchase easy and stress-free. We appreciate his excellent customer service and would recommend asking for Johnny if you’re shopping for a vehicle! ”
“ helped my son buy his first new car here. Elliot was spectacular. he gained my trust. would highly recommend working with him ”
“ Great service and gave us updates on services needed now and in the future. Our service agent Jason was knowledgeable and professional. ”
“ I had an amazing experience at World Car Mazda thanks to my salesperson Elliot . From the very first conversation, Elliot was patient, professional, and genuinely committed to getting me the best deal possible. I came in prepared and knowing my numbers, and Elliot never made me feel pressured or rushed. He worked hard to match a competing offer, got me into a 2026 Mazda3 Jet Black with window tint, GAP insurance, 12 free oil changes, AND World Car’s lifetime warranty — all at a payment I was comfortable with. He even took me on a test drive and made the whole experience fun and stress-free. You can tell he truly cares about his customers and not just making a sale. If you’re looking for a new Mazda, ask for Elliot. He will go above and beyond to earn your business and make sure you leave happy. I went from stressed about my car situation to driving home in my dream car the same day. Couldn’t be happier! ”
“ Shaq is absolutely amazing!!! Had the best experience and I’m more than satisfied with my new purchase, got exactly what I was looking for. Highly recommend getting your next car with him and north park Mazda :) ”
“ Great service and friendly staff. Jason was great! Excellent customer service. ”
“ My experience at World car for car service has always been awesome. The staff is helpful, knowledgeable and friendly. ”
“ Jason was great, very patient and helpful! It was my first time going to this service center but Jason made the experience easy and gave me information for my future vehicle services! ”
“ Ian was/is a phenomenal salesman. Zero pressure, very knowledgeable and very honest. Thats why we stayed with him and finalized the deal with him. This is the 2nd CX5 we have bought from World Car, just because we like the service Ian provides. ”
“ The work was done professionally and in a timely manner. ”
“ They were very communicative and helpful and resolved the mechanical issue with my car after another dealership wanted to put off fixing a major issue for several weeks. I would return here for assistance in the future. ”
“ Parts that were needed work perfectly. Car is running very good. ”
“ World Car mazda was very accommodating to fix the issue with my check engine light. They made me feel safe about driving with that light on while they ordered the necessary part. Great job & excellent customer service. ”
“ Luis Rodriguez, Brian Rico and Charles Weaver made my purchase possible and worked quickly to get it reserved and delivered to my home within 3 days. Exceptional service. Thanks so much. ”
“ I had an excellent experience working with Johnny . From start to finish, he was professional, patient, and incredibly knowledgeable . ”
“ Just test drove a car at World Car Mazda and we were so impressed with Brian. He is a Very professional salesman. The receptionists were also very kind and responsive. Great experience! No long delays or sleazy sales tactics. ”
“ The people were friendly, service was quick and I had no issues! ”
“ Straightforward, friendly, and made the car buying process seamless and enjoyable. Everyone we had contact with was wonderful. Ian (sales person)was helpful, personable ,and knowledgeable without being pushy. I would recommend to others and go back for future vehicle purchases. ”
“ I was greatly surprised about the service here ! It was fantastic, Mrs Dena helped me with everything and prices are very competitive 🙌🙏🏼 Good place ”
“ Helped my husband and I get a nice truck after a trade in. They worked hard to help us the best deal! ”
“ Everyone there is friendly and professional. Brionna the sales rep. did her best to accommodate what we were looking for. Thank you World Car Mazda. ”
“ Want good service? World Car Mazda S.A., were I had Great Service on my Mazda. ”
“ Excellent experience at World Car Mazda San Antonio. Mr. Hall and team provided my family and I fantastic customer service. They really paid attention to what I was looking for and did not pressure me to purchase anything. In the end we did purchase a vehicle and wanted to share our experience. ”
“ The first contact I had at World Car Mazda was a kind and helpful receptionist who gave me directions to the service center. I mentioned that I was coming from Boerne, and she ended the conversation with "have a safe drive". That kind of customer support meant a lot to me. I walked into the service area and met Zena, she helped me understand the timetable for repairs and maintenance. Throughout our initial conversation she was checking to see if I understood and was very thorough. She provided her phone number should I have questions and/or need anything. While my car was being serviced I decided to walk to North Cross Mall. Zena asked a gentleman to give me a ride to the Mall. He stopped at that point, in the middle of his lunch, and drove me there. Everyone was genuinely interested in doing thorough job and providing kind services and attention. I highly recommend this service center for vehicle maintenance and driving safety. ”
“ Great customer service. ”
“ Great friendly service, and very informational, job done fast and efficient! ”
“ Great service! My battery died, and my car was still under warranty. They replaced my battery no issue. Same day appointments were available. Definitely will return here for future repairs. ”
“ I had an excellent experience working with Aaron Benavidez. From start to finish, he was professional, patient, and incredibly knowledgeable. He took the time to listen to what I actually wanted and never made me feel pressured. The entire process was smooth, transparent, and stress-free. If you’re looking for someone honest who truly cares about their customers, I highly recommend asking for him. I would absolutely work with him again. ”
“ Friendly, helpful, efficient ”
“ Zena Valdez the service advisor was able to resolve my issue with the car and she went above and beyond. ”
“ I was very satisfied with the service here, they were very transparent and worked with me to get the vehicle I wanted ”
“ Friendly, helpful, laid back, and knowledgeable sales team. Made the car buying experience quick and easy. Fastest, most relaxed vehicle purchased I've ever had! ”
“ Awesome customer service đź‘Ź Superb attention to detail, and top class craftsmanship. Personal attention is top tier at this location. ”
“ Didn't know buying a car could be so easy! Luis Valdez was my salesman and he made the process swift and easy and got me into a new car the same day. They even worked with my pre-approval, no hassle. These other dealerships make buying a car so unnecessarily hard but this was just easy! ”
“ Look for Juan Jose at this dealer, this guy will get you a deal that you didn't even thought you could get. My credit was not the best and I got a great deal for a new car. I love my new Mazda now and they were quick with the service. ”
“ My car's heater stopped working, so I took it in. My service contact was Raul, who was wonderful. Through no fault of World Car, the needed part that came was the wrong one, so it took an extra day. He kept me up to date and never got annoyed when I called. ”
“ The service at World Car Mazda was excellent ”
“ Be careful with this dealership. I declined all add-ons, but they still added a $2,000 charge without my consent. I went back twice to have it canceled and was repeatedly told it would be removed. After 3 months, nothing has changed. This feels like a scam—you risk losing money if you buy a car here. Update : I tried calling Mazda corporate, and they said the dealership has not canceled the maintenance service. I also called the maintenance company, and they said the same thing. I have evidence that I went there twice and requested the cancellation, but everyone at the dealership lied. ”
“ Very poor customer service at this location. I recommend the new Braunfels location. It doesn’t matter who you call or who you deal with here they do not return calls. They sold us a brand new car that had damage on it and was in for repairs for over 2 weeks. We totally regret on so many levels coming to this location for our new car purchase. The are a very poor representation of Mazda USA. ”
“ Extremely friendly and knowledgeable. When you have received unfriendly customer service anywhere, it really shines when you are treated with respect and support. From the person who answers the phone, to the person who says see you next time, I give them 5 stars. 🌟 ”