Mazda Service Center in New Braunfels, TX
Service -New Braunfels Hours
830-606-9455
| Monday | 7:00 am - 6:00 pm |
| Tuesday | 7:00 am - 6:00 pm |
| Wednesday | 7:00 am - 6:00 pm |
| Thursday | 7:00 am - 6:00 pm |
| Friday | 7:00 am - 6:00 pm |
| Saturday | 7:00 am - 6:00 pm |
| Sunday | Closed |
Testimonials
“ Great customer service. ”
“ Great service! My battery died, and my car was still under warranty. They replaced my battery no issue. Same day appointments were available. Definitely will return here for future repairs. ”
“ I had an excellent experience working with Aaron Benavidez. From start to finish, he was professional, patient, and incredibly knowledgeable. He took the time to listen to what I actually wanted and never made me feel pressured. The entire process was smooth, transparent, and stress-free. If you’re looking for someone honest who truly cares about their customers, I highly recommend asking for him. I would absolutely work with him again. ”
“ Friendly, helpful, efficient ”
“ Zena Valdez the service advisor was able to resolve my issue with the car and she went above and beyond. ”
“ I was very satisfied with the service here, they were very transparent and worked with me to get the vehicle I wanted ”
“ Friendly, helpful, laid back, and knowledgeable sales team. Made the car buying experience quick and easy. Fastest, most relaxed vehicle purchased I've ever had! ”
“ Look for Juan Jose at this dealer, this guy will get you a deal that you didn't even thought you could get. My credit was not the best and I got a great deal for a new car. I love my new Mazda now and they were quick with the service. ”
“ Didn't know buying a car could be so easy! Luis Valdez was my salesman and he made the process swift and easy and got me into a new car the same day. They even worked with my pre-approval, no hassle. These other dealerships make buying a car so unnecessarily hard but this was just easy! ”
“ The service at World Car Mazda was excellent ”
“ My car's heater stopped working, so I took it in. My service contact was Raul, who was wonderful. Through no fault of World Car, the needed part that came was the wrong one, so it took an extra day. He kept me up to date and never got annoyed when I called. ”
“ These are Great Staff Members working at World Car Mazda San Antonio ! ! My list of really excellent staff are: Ian; Chris; Ron; Rick; Robert; Promise. Great people ! You have great staff, and I hear that you will be renovating the current location and that’s great news ! Ian went beyond imagination when he took my DD214 and it was in eight pieces and he ran a copy of it and gave me credit for $500 because I was a good military guy, and he gave me $500 off of the Mazda 3 that I purchased. Thanks especially to Ian ! Bruce Mabrito Simply an 83-year old Gringo-Dude in South Texas ”
“ I worked with JJ and had a great experience while purchasing my new car. The entire staff was extremely helpful and professional. ”
“ Exceptional customer service. Communicated estimated timeframes, and their waiting area had coffee and WiFi. ”
“ Friendly and inviting service members, extremely knowledgeable and pinpoint exploitation of what services your vehicle needs. Without the pressure. Car advisor, Raul is without a doubt one of the best. Thank you car Mazda service department. ”
“ Ian was great to work with. He was patient with all my questions and always maintained a great attitude. It was the best experience I had buying a vehicle. ”
“ Bryan did a great getting my the deal I wanted. Quick and easy experience. No nonsense going on at this dealership. ”
“ It was very easy to buy a car here. Ian, my sales person was great and he made the transaction very quick and easy with no hassles at all. ”
“ Excellent sales and finance departments. Highly Recommend ”
“ Perfect service, thank you John and the service team for your work! ”
“ Thank you service team at world car mazda on Fredericksburg. Detailed job and your updates are helpful. ”
“ Ian was/is a phenomenal salesman. Zero pressure, very knowledgeable and very honest. Thats why we stayed with him and finalized the deal with him. This is the 2nd CX5 we have bought from World Car, just because we like the service Ian provides. ”
“ Great service! The car salesman Ian was the best! ”
“ Great communication but we didn’t go look at this vehicle due to finding another one. ”
“ Great friendly service, and very informational, job done fast and efficient! ”
“ Very professional and quick to fix problems. ”
“ My overall experience was fantastic Josh Camarena my salesman did an amazing job. He was straightforward and answered all my questions and we left happy with the car I wanted thank you again. ”
“ I made the right decision to go with this dealership my salesman was awesome. Happy customer here went home with the car I wanted Thalia you again ”
“ Service department is awesome, John Cavasos did everything he said he would & got it done two days ahead of schedule! ”
“ Had a great experience, everyone was very helpful and professional and I love my new Mazda ”
“ Came in and looked and left with a brand new 2025 Mazda 3. Salesman Ariel made the transition easy and he was a funny guy. Love the car just disappointed with the Mazda corporation in building a Mazda 3 vehicle without speakers in the rear doors. I know that Mazda wants to be considered a premier vehicle and they doing A good job at improving, their vehicles. if you bought a BMW, a Lexus with the rear door speakers be missing? ”
“ Mr. Ian was fantastic and extremely thorough when showing me my new (to me) 2023 Mazda3 2.5 TPP Hatchback! I couldn't have asked for a better car buying experience. 10/10 would buy from him again. ”
“ It was a genuine pleasure working with Johnny and Ian at World Car. They made the buying experience for my new 2025 MX-5 very pleasurable through every step of the process. I highly recommend them! ”
“ Great service, Rick in finance is exceptional and worked so very hard in getting us great rates. My daughter is very happy with her SUV. Thank you ”
“ Julian did a great job helping get our son his first car. Everyone was very professional amd made the purchase a breeze. ”
“ Great follow up and good experience at the point of contact on the sales lot. Several people involved and all good folks. ”
“ Very poor customer service at this location. I recommend the new Braunfels location. It doesn’t matter who you call or who you deal with here they do not return calls. They sold us a brand new car that had damage on it and was in for repairs for over 2 weeks. We totally regret on so many levels coming to this location for our new car purchase. The are a very poor representation of Mazda USA. ”
“ Do not purchase any add-ons for your car. If you are looking to get service for your car at this dealership, after purchasing your car from a different dealership, they will not honor anything. The service here has been horrible. Based on one of their representatives, in order for this dealership to honor your add-on from a different dealership, they would need to review the contract you signed with the previous dealership. However, even when you show them the contract, they still do not honor it. You need to go through great links just to get good customer service. Unfortunately, if if you already purchased add-ons for your Mazda from a previous dealership, I would recommend trying a different Mazda dealership, even if you need to go all the way to Austin. ”
“ The first contact I had at World Car Mazda was a kind and helpful receptionist who gave me directions to the service center. I mentioned that I was coming from Boerne, and she ended the conversation with "have a safe drive". That kind of customer support meant a lot to me. I walked into the service area and met Zena, she helped me understand the timetable for repairs and maintenance. Throughout our initial conversation she was checking to see if I understood and was very thorough. She provided her phone number should I have questions and/or need anything. While my car was being serviced I decided to walk to North Cross Mall. Zena asked a gentleman to give me a ride to the Mall. He stopped at that point, in the middle of his lunch, and drove me there. Everyone was genuinely interested in doing thorough job and providing kind services and attention. I highly recommend this service center for vehicle maintenance and driving safety. ”